Overview

Organizations typically implement IAM in a phased manner. The first phase, typically involves implementation of the basic functionality like password management so that low hanging fruits of the implementation are realized. In the second phase request/approval system is automated and in the third phase role based access control will be implemented.
Some of the activities organizations typically would want to achieve on an ongoing basis would be

• Testing new functionality that needs to be implemented
• Help on a continuous basis in managing and maintaining IAM from a system administration point of view
• Help on a continuous basis in managing and maintaining customizations
• Implementing new modules
• Upgrading, updating an existing agent or ITIM Server
• Training
• Constantly revise and fine tune workflows
• Enhance existing workflows

• Base Line Services
  Day-to-day support in refining the deployment environment which includes usability improvements, upgrades/migrations and user awareness trainings
  
  
• Advanced Services
  This includes one time services to enhance the scope of the deployment. The service typically includes Feasibility studies for implementing new functionality, review of user management policies and proof of concepts
  
  
• High Value Services
  This typically includes integration of the IAM solution with another technology (ex: access management solution, another user provisioning solutions) or specific adaptor development.