ILANTUS Technologies has built capabilities
to provide onsite and remote support services. ILANTUS
not only supports the products developed by it,
but also provides services on all the other Identity
and Access Management technologies deployed by its
customers.
Support
for Agents
- Agents developed by ILANTUS
are covered under a comprehensive support policy.
- ILANTUS' support policy for
these Agents has been designed to meet the varied
needs of the customers.
- The support policy embodies
protection and maximization of uptime. It provides
comprehensive technical assistance related to
installation, configuration, administration
and operations.
Support Packs
Our support plans are flexibly
designed for our customers.
- Basic support
- Premium support
Key features of the
Support Services
- Immediate access to ILANTUS
technical expertise.
- Solutions-based on global
standards to ensure consistent, accurate support.
- Unlimited support through
out the year.
- Self-registration of the problem/query/bug
by the customer over the web.
- Responsive assistance by security
consultants and technical experts via the web
and e-mail channels.
- Direct access to our skilled
staff of technical analysts for problem resolution;
bug reporting, and technical guidance.
Premium on-site
support plan offered to enterprise customers on
request.
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