ILANTUS Technical Support is dedicated to providing the highest level of Software Support by offering a low TCO in terms of both Administration and the end user experience. Technical Support prides itself on providing Support via highly trained and experienced Engineers, technical excellence, timely and regular communication.
Overview
Software Maintenance grants customers access to ILANTUS software updates and upgrades. Maintenance is available for each ILANTUS software product. For example, customers who purchase an ILANTUS user license may purchase ILANTUS - Maintenance. Software updates include hot fixes to address site specific products issues and periodic patch releases that contain one or more defect repairs. Software upgrades include access to new major releases of ILANTUS products, containing a number of significant feature enhancements.
Benefits of a Maintenance Subscription
Latest Versions.
Customers have access to the latest ILANTUS technology, including new product features latest software versions, including enhancements, patch updates & new product features.
Stability and predictability.
Timely installation of the latest product releases and enhances system stability.
Higher Investment return.
By maintaining subscriptions, customers reduce or eliminate the cost of software license upgrades in the future.
Terms
One-Year Subscription.
Maintenance is a 12-month subscription, purchased separately for each product.
Extended Warranty.
The ILANTUS warranty period for all software-based product purchases is 90 days.
Authorized Contacts.
End-Customer information including Company Name, Contact Details and Maintenance status must be provided to ILANTUS Customer Service in order to receive support.
Renewal.
Maintenance subscription renewal is annual, at then-current pricing. For subscriptions that have expired, the renewed subscription will begin at the end of the previous subscription.
Support
ILANTUS offers the following Support services:
Defect identification, confirmation and resolution via Technical Support
Enhancement identification and tracking via Product Management
Assistance with network deployments
Assistance with Application and System integration
