User ID and password combination is still the most common way through which users gain access to an application. Average number of applications that a user has access to is increasing with the proliferating applications on-premise and on the cloud. Hence the number of passwords that a user has to remember is proportionally increasing.
Complex password policies and password history requirements lead to more number of incidents for ‘Forgotten Passwords’.
Due to stringent IT Security compliance & audit requirements, each user should have their own account to access each application.
More and more organizations are embracing adoption of BYOD. Hence organizations need to ensure users have access to applications through all these devices.
With globalization, remote workforce is proliferating. Ensuring access to applications for these remote workforces is a top priority for the organizations.
Adoption of Mac workstations is proliferating. Lot of organizations has a mix of Windows and Mac workstations.
These challenges lead user to use multiple user ids and passwords with more complex password policies. It reduces the user conveniences and of course, their productivity. On the other hand, increases the help-desk calls/tickets as the users often forgot their passwords or locked out their applications accounts.
According to Gartner, one of the main global IAM Market Research organization:
Approximately 30% of total call load for multipurpose help desks are password-related. Volumes are higher for limited-function call centers.
Hard costs for help-desk-related calls range from $3 to $18 (For North America organizations) per call. The lower end of the range pertains to call centers that provide predominantly administrative support; the higher end of the range pertains to help desks that have more highly compensated technical staff that perform multiple support functions in addition to password-related calls.
Also, the use multiple user ids & password may lead to security threats, as users will find short-cut ways to remember these passwords such as sticking those passwords on their workstations/laptops, use “easily guessed” password or commonly used passwords such as “P@ss1234”, “Abcd1234” etc.
By using a Single Sign-On solution or a Password Management tools, these challenges can be easily addressed.