User Lifecycle management-Empower your Employees

ULM

How would your employees rate your ability to help them stay productive? Are they satisfied with the ease with which their access requests are met? Are your new hires still waiting at their desks to obtain access to applications to start off on their work?

Reports say that one-third of employees know whether they would be willing to stay with the company long term on their first week itself. This only further exemplifies the importance of the first-day experience for an employee. Empowering them with the ability to get productive on day one instills a feeling of accomplishment which only adds to their experience.

Onboarding an employee, providing the right access and enabling them to be productive throughout their association with your organization is a collaborative effort between HR, IT and the respective department supervisors—combining this with manually carrying out access related tasks, and you have yourself an error-prone method which leaves productivity and security in the dust.

User lifecycle management

Lifecycle management is essentially creating records of digital identities, maintaining them, providing them with the accesses they need—from the day they arrive to the day they depart.

A lot of loopholes can exist in this process as a result of being undertaken manually. Be it creating their identity on a directory, providing access on day one, provisioning applications to employees, deprovisioning these applications, managing their entitlements or even responding to various access requests.

It takes up tremendous IT time to provide the access on a regular basis, provisioning day one access itself takes up 30 minutes on an average for every new hire now multiply that with several new hires in a day.

Not to ignore the fact that workplaces are adapting newer methods to make work as feasible as possible for employees. An illustration of it is the increase in remote work approach where the employee can work out of a co-working space, café or even the comfort of their own home.

Yet, 38% of the employees have expressed dissatisfaction over the kind of technical support or expertise they get while working remotely. While organizations seem to be moving towards a modern work culture, there are gaps in this process— largely due to the heap of manual tasks that are solely tended to by the IT administrator.

The work culture today is also quite dynamic, with roles and responsibilities changing every now and then. The roles of employees are much more flexible and diverse, with unique accesses needed for all—adding to this are interdepartmental transfers, change of employee to a different work location, or even when an employee moves out of the organization. In such cases, it is imperative the access to the resources keeps up with the movements in the employee lifecycle.

Importance of automating in today’s work culture:
As companies grow with a multitude of roles, applications, and expansion of departments, the manual processes simply don’t work. The only way to remain compliant, secure and efficient is to automate the user lifecycle management.

An automated solution like that of Ilantus will allow you to make day one provisioning a seamless process. Identities that are created on Active Directory, LDAP or even Ilantus directory are automatically synced with the solution and the predefined applications which can be web, SAML or even thick client are provided based on the role of the employee. Now your new hires can be productive from day one and drastically reduces IT time.

All the applications are provisioned based on the roles that are defined, any additional request for accesses can be made and the concerned manager can approve or disapprove the access with ease. This allows employees to carry on with their with ease, saving a lot of time. Also, the applications can be deprovisioned with ease as well when the employee no longer needs it.

Simplifying this further, employees are segregated into accounts, roles, and groups to define the applications which an employee can have—these are the employees’ “access rights” in the organization based on their role and must be provided by default. This greatly reduces any confusion or manual intervention to understand who has access to what. This process of entitlement management leaves no room for error and allows your employees to obtain accesses instantly.

Automating user lifecycle management will allow you to set streamline workflows which are the predefined rules for your end-users to automate account provisioning.

Enabling stringent policies with streamlined processes to provide applications for all the movements in an organization, joiners, leavers, transfers, and any other change in the role of an employee will help you remain compliant. This is magnified with the availability of dashboards associated with these solutions which can provide a clear view of all your employee accesses.

As organizations expand, they acquire more companies, collaborate with more partners and also have contractors for various functionalities—for such a vast network of employees with ever-changing roles, automating the user’s lifecycle is not just a luxury to save time but a necessity to enforce security.

Unwanted access in the wrong hands could lead to a lot of misuse of the data at their disposal. As employees leave, if their accesses aren’t revoked, this again leaves room for violation of access. Orphan accounts could leave access available with no claim wherein an imposter could possibly take over and infringe the sensitive data.

An interesting fact is that by 2020, Gen Z (the generation born after 1995) will comprise 36% of the Global Workforce. This means that the generation has mainly lived in the era of technological advancements, understands and is more comfortable with automated processes as opposed to the traditional solutions will be part of the workforce and that number will only increase. Your employees are only going to get more inclined to technology-driven workforce management so it is imperative that you move towards it as well.

Grow with technology

It is essential that along with prioritizing the productivity of your organization offerings, you empower your employees—who are the ones leading you to productivity. Allowing them to work efficiently, even remotely, quickly providing them the accesses they need all the while maintaining your security and ensuring compliance is the need of the hour. With solutions available in the Identity and access management domain, it is thoroughly easy for you to obtain the technology which keeps up with the changing times.

Empower your employees today to empower your business.

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