|Availability||The solution will be available for 12, 24 or 36 months as selected.
For the second and any following recertification cycles, 15 day advance notice is all that is required to gain full access to your environment.
|Environments||One environments: Production|
|Disaster Recovery||Mean time to recovery after DR is 6 hours|
Service Level Agreements
|Components||Availability of Environment During Cycle|
|Hosted ARaaS – AGS Standard Access Review Service||99%
exclusive of maintenance windows