|Availability||The solution will be available for 12, 24 or 36 months as selected.|
For the second and any following recertification cycles, 15 day advance notice is all that is required to gain full access to your environment.
|Environments||One environments: Production|
|Disaster Recovery||Mean time to recovery after DR is 6 hours|
Service Level Agreements
|Components||Availability of Environment During Cycle|
|Hosted ARaaS – AGS Standard Access Review Service||99%|
exclusive of maintenance windows