Managed IAM Services

IAM solutions are complex and require specific skill set to provide on-going support. Engaging IAM managed services team for seamless integration of complex IAM Solutions allows Customer to mitigate the risk and optimize costs. Customers trying to manage IAM solutions in-house frequently encounter challenges that include non availability of Skill-set, Solution Stability, Cost of Implementation, Ownership issues etc. Our Managed services offering provides specialised maintenance and extended levels of support while enabling users to access data and applications that allow for a more productive IAM infrastructure.

Customer requirements of IAM Managed services vary from time to time. Ilantus provide agile service offering that can be tailored to suit Customer needs. Following are our Managed Service offerings.

IAM Operations & Support Services

+ L1/L2/L3 support based on 24×7 coverage

+ Vendor Software support for remediation of
software defects

+ Incident management & Problem management
with pre-defined SLA/SLO

+ IAM solution maintenance with scheduled solution
updates and upgrades. High priority ad-hoc security
vulnerability patches

+ Internal and external audit/compliance activities support

+ Periodic performance tuning of IAM solution

+ IAM solution log archive and rotation

+ Monitoring mechanism setup for the IAM solution

IAM Operations & Support Services

+ Access Management

+ Identity Administration

+ Identity Analytics

+ Identity Governance

+ Privileged Account Management