Helping your Locked Out Users

Allow users who forgot or locked out their PC login passcode to access self-service.

When users forget their primary password, or trigger an intruder lockout, they are in a Catch-22 situation: they cannot log into their computer and open a web browser but cannot open a web browser to fix their password and make it possible to log in.

XPd allows such users to reset password through its SSPR process that can be initiated via windows Login/Lock screen, or via XPd mobile app.