Large Call Volumes at IT Support Desk

Slash the volume of IT support calls due to login problems,
intruder lockouts and forgotten passwords.
Business Challenge

Up to 35% of the call volume in a traditional IT help desk is the result of users forgetting their passwords or unwittingly triggering an intruder lockout. While these events in themselves are quite economical to resolve, their volume can coolly constitute 20% to 30% of total IT support costs.

Any organization wishing to reduce their IT support cost or to redirect expenditures from routine break/fix calls to more valuable services must first address this problem.

ILANTUS Xpress Password Solution
  • Xpress Password can pre-empt password expiry and spur users to change passwords on days and at times when they are less inclined to forget their new password. This can eradicate 50% of password issues.
  • Xpress Password can synchronize user passwords, which can eradicate up to 80% of issues experienced by users.
  • Xpress Password empowers the help desk to resolve whatever password related calls remain faster than before.
  • Xpress Password includes self-service password reset, which empowers users to deal with their own problems without contacting the help desk.

Using Xpress Password, businesses can eradicate 90% or more of password-related IT support expenses.