Users who forget their password or mistype it too many times perhaps may be unable to sign into their PCs. This is an expensive IT support issue – frequently representing more than half of password-related help desk calls – and can be technically difficult to solve with self-service, as these users can’t initiate a web browser.
ILANTUS Xpress Password Solution
Xpress Password includes a range of technologies to extend self-service to locked out users:
- A GINA extension service and Credential Provider can add UI elements to the Windows XP, Windows 7 and Windows 10 login screens, which users can use to launch self-service.
- It will also assist remote users (off-site users) to change their Windows Password and update the Local Cache with a new AD password
- End-users also can utilize the Xpress Password mobile application to reset their passwords.
- End-users can contact the service team and, in turn, can reset end-users’ passwords using Xpress Password.
Xpress Password includes a smart set of technologies which facilitate self service password management from the workstation login screen.