Organizations are increasingly global and workers increasingly mix their work and personal lives. One of the influences of these changes is that users may perhaps require IT support on any day, at any hour.
Offering IT support outside normal business hours can be both expensive and vulnerable:
- It is vulnerable because certain kinds of support incidences, such as password resets, require elevated privileges. 24×7 IT support means that more people must be sanctioned privileged access to systems to provide these services.
- It is expensive because of the higher rates demanded by local workers working nights and weekends, or increased communication and management costs when sending support offshore.
ILANTUS Xpress Password Solution
- Xpress Password reduces the need for privileged logins in the hands of IT support staff.
- Xpress Password empowers users to resolve their own problems with self-service, eradicating the need for human IT support for password-related problems.
Xpress Password makes it possible for businesses to offer 24×7 IT support without a 24×7 workforce.