SSO for BPO/ Call Centres

A BPO/ Call Centre typically has a large number of customers. Each customer has a large number of applications whose accesses are passed on to the agents that work for the customer. Due to security & compliance reasons many customers do not want credentials divulged to the agents.

Each business has a set of applications that need to be accessed when agents are attending to callers. Often, agents need to access 10 applications when assisting callers. The number of calls handled by agents creates quite a task in remembering individual login details for each application. Unsurprisingly, users forget passwords which results in multiple calls to the Helpdesk for password resets and account unlocks. Users suffer a decrease in productivity and this increases the overall operational cost of the organization.

ILANTUS Single Sign-On solution helps customers the BPO/ Call Center signing on with only one login to all applications ( web based or thick client). with a feature called "Auto log-in " all application icons pop up on the agent's screen without any application log  in. This is secure solution that also saves money by saving the agent’s time . The "SSO to any app" feature helps in handling even the most complex appplications.