User Experience Archives - Ilantus Technologies

Success Begins with User Adoption

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More than half of all IT project implementations fail to get adopted in organizations worldwide. These
failures are seldom because of the technology used or the product implemented. Frequently, it is a
problem with an insufficient understanding of the business’ goal and users’ needs. A successful system
that is not adopted is as good as a failed system.

At ILANTUS, user adoption is a vital discussion point from the phase of requirement gathering. With over
16 years of experience in IDAM solution implementations, ILANTUS has assisted multiple businesses in
putting together a comprehensive adoption plan and there by has helped steer them towards a
successful implementation with contended users. Various aspects impact user adoption and these
should be carefully managed.

Know the User and the Need
Understanding the end user landscape and fulfilling their needs are key aspects to the success of any
solution implementation. The reason why an organization is looking for a single sign on or password
management solution must be clearly understood. The solution being implemented should constitute all
use cases that the end users are looking forward to. Adoption starts when the user has a convincing
reason to interact with the system.

Anticipate Resistance
Human beings are naturally averse to change, and a technology implementation is no different. This is
the reason why end user training is of paramount importance. The user should be educated about the
new solution and how he will benefit by it. The training sessions should help build affinity and
awareness of the new system and in return a desire to use it. These training sessions should be relevant
and tailored to the specific audience. ILANTUS products have many niche features that help users get
accustomed to the system faster without hassle.

Market to the End User
Most organizations need assistance and advice while getting started on the new system. Social mediums
and venues like lunch rooms, clubs, intranet sites and enterprise social solutions are all powerful tools to
reach the user. Developing a marketing plan and a promotional strategy have always yielded good
results. Utilizing a combination of mediums triggers user eagerness and demonstrate the importance of
the initiative.

Identify Ambassadors and Reward Users
Each team or unit that gets introduced in the system should have an ambassador. The ambassadors
should have enough knowledge on the system and should be able to guide their colleagues. Rewarding a
user who starts using the system actively will encourage every other user in the team.
Implementing an effective adoption program is not easy and needs lot of time and effort. With the
poorsuccess rates seen worldwide, it is obvious that organizations need to invest wisely in adoption
programs. Adoption activities should start from inception, continue through the implementation phase,
and follow the user always.

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By Karamchand Ramachandran
Technical Manager
Ilantus Technologies

Think 360 Degree: User Experience Optimized

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To stay at the forefront of your field, it’s fundamental to stay current – to read about the latest developments in human-centered design; to allow the best of the best to inspire and inject creativity into your own designs; to read, discuss and debate various points, merits, and opinions in the field of UX and UI.

The universe of user experience (UX) and user interface (UI) design has taken front and center stage: everyone seems to know the buzzwords, and your boss and/or clients want to know what you can do to improve not the hardware but customer experience. The field moves quickly as usability, accessibility, interaction, and visual design continue to advance.

When companies execute Digital/Infrastructure Transformation strategies, a typical goal is to move faster than the competition – Introduce new products faster. Service customers faster. Adapt to market change faster.

*The faster users can access their applications, the faster they execute.

Therefore, one should take a hard look at its user experience when talking about Single Sign-On specifically. It’s something that users access many times a day. It can be a bottleneck or a bullet train, depending on its usability — or lack thereof. In fact, a University of California study found that knowledge workers shift “working spheres” about every ten minutes. Since each of these shifts may involve a different set of apps, it helps to make single sign-on (SSO) as frictionless as possible.

Few of the common mistakes that companies commit when building a customer friendly UI is not treating Flexible Application Access and Access Experience parallelly. One needs to consider that every customer experience is supported by 3 major pillars: Flexible Access (any device), Unified Experience (Similar login experience across devices) and Easy to Adopt (by the customer) example, auto save changes, frequent used apps, mouse overs etc. though keeping in mind all to be achieved with as minimum clicks as possible.

With this in mind, ILANTUS has rebuilt the SSO login experience from the ground up to make accessing apps incredibly fast, convenient and delightful. Now enjoy iPhone like experience with all 3 pillars affecting customer experience on one single platform (ILANTUS SSO) for Androids, iOS, Desktops, Laptops and all other devices one can imagine.

You Gotta See It to Believe It.

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By Sourav Tibrewal
Account Manager
Ilantus Technologies

How Ilantus embedded AI helps improve User Experience

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Companies are making a move towards global access and faster technologies to serve their customers faster, better and more efficiently than the competition. Service to customers is about speed and accuracy and none can be compromised.

Introducing Ilantus IDaaS Next with AI driven Single Sign On portal inspired by a “Smartphone First” approach; as part of our constant endeavor to improve upon our user experience, Ilantus has done one better with the introduction of artificial intelligence in our portal and delivering some industry leading capabilities.

Keeping in mind every users experience is unique in its own way; yet it all has to meet the companies objective of fast and accurate customer service, our SSO portal offers its users the convenience and personalization they deserve and still drives home the organization goal.

Typically, users are tuned to working more on certain apps and less on some. With Ilantus AI, our portal technology can understand this user behavior and move up in the application icons launchpad which are most commonly used and where they are easily accessible instantly when you log in to Ilantus SSO platform saving valuable time for the user.

Our new platform enables the functionality of application search at all levels making far more convenient for any user to reach its target application. With just a few character types, the Ilantus SSO search box is able to pull up and display the application name for the user click and access.

With most of us having access to smartphones, the mobile way of working is the new normal for doing business. Ilantus SSO portal with its “Smartphone First” design philosophy is now able to deliver to its users a seamless “consistent” experience across all access platform from Laptops, Desktop, tablets and Mobiles. Everything from aligning applications icons as per our usage to changing background wallpaper to creating folders, the new normal is now the smartphone and Ilantus is committed in delivering this to our customers.

We at Ilantus are committed to deliver to our customers the User Experience which will completely revolutionize this industry and set new benchmarks for our peers and competition.

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