AI’s Transformation of Service Management

In this paper, we explore how to leverage AI to improve efficiency, quality, and customer satisfaction. We provide a detailed examination of AI’s capabilities and potential dangers, real-world service management use cases, and 4me’s AI strategy, which enables customer control of how and where AI is leveraged, ensuring effective risk management, compliance, and data privacy.

The Challenges:

• Combatting phishing attempts
• Staff cuts and lack of in-house expertise
• Limited resources and network visibility
• Implementing technologies to automate work
• Strengthening existing infrastructure
• Creating plans to identify security issues.