IAM

Who controls the ROI on your password management tool?

Passwords are our primary defense against unauthorized access. Password Management  products keep our guard up and safe.

According to GCN (Technology, Tools and Tactics for the Public Sector), Identity and Access Management tools have the highest ROI among cybersecurity technologies. Password Management falls into this category and becomes one of the most visible technologies in an organization. ILANTUS’s newest version of Xpress Password with Self-Service Remote Access and Registration-less Self-Service has increased the ROI among our customers.

However, the real ROI is not solely in the technology. The real ROI lies with the users of the technology…they determine your best ROI. It all boils down to performance. And a tool cannot perform without a human using the tool.

Humans managing their passwords are critical to the primary defense against unauthorized access. Harvard Business Review found that “Spending millions on security technology can certainly make an executive feel safe. But the major sources of cyber threats aren’t technological. They’re found in the human brain, in the form of curiosity, ignorance, apathy, and hubris. These human forms of malware can be present in any organization and are every bit as dangerous as threats delivered through malicious code.”

When it comes to passwords, we cannot afford to allow a human to not be aware of how to prevent unauthorized access with a password. A study by CSO magazine and the CERT Division of the Software Engineering Institute of Carnegie Mellon University found that insiders were the source of “50% of incidents where private or sensitive information was unintentionally exposed.”

The best password investment combines the tool with the human.

To that end, Harvard Business Review suggests that the best cybersecurity investment is investment into better training. Technology is critical. But as the analogy goes in the article, the car is only as good as its driver. We need to train our technology drivers i.e. our employees. We need them to take part in defending unauthorized access. And we need to train them to be aware…notice something that doesn’t look right.

Password Management Tool + Human Investment = ROI

Technology is not the miracle tool. The best approach is in recognizing the importance of human readiness with the tool. The investment is in training our users in what is expected. Technology exists for and is utilized by humans. A significant portion of the ROI in a password management tool is investing in educating the humans on the technology.